Our commitment to your peace of mind
At Harbour Hounds, we believe in transparency and trust. Here you'll find all the important information about our policies, ensuring a safe, happy, and professional experience for both you and your beloved dog.
Harbour Hounds – GDPR & privacy notice
Harbour Hounds respects your privacy and protects your personal information.
We collect only the details needed to provide our services, including your contact information and your dog’s health, behaviour, and care details.
Your information is used for bookings, communication, safe care, and legal or insurance requirements.
Marketing emails about offers, new services, or events will only be sent with your consent. You can unsubscribe at any time.
Your information is kept secure and is not sold or shared, except when necessary for your dog’s welfare or where required by law.
You have the right to access, update, or request deletion of your information.
Contact: harbourhounds8@gmail.com
Harbour Hounds – dog walking policy
Your dog’s safety and wellbeing are our priority. By booking with Harbour Hounds, you agree that your dog must be vaccinated, up to date with flea and worm treatments, and have any health or behavioural needs disclosed before walks.
Dogs must wear a secure collar or harness with an ID tag. Off-lead walking will only take place with owner permission and where it is safe.
Walks may be adjusted, rescheduled, or cancelled due to unsafe weather conditions.
In an emergency, Harbour Hounds may seek veterinary care if you cannot be contacted. Any costs remain the owner’s responsibility.
We reserve the right to refuse or end services where a dog’s behaviour may pose a risk to people, other dogs, or itself.
Harbour Hounds – booking FAQs
Can I change or cancel my booking?
Please provide as much notice as possible for any changes or cancellations. Availability cannot always be guaranteed for amended bookings.
What if my dog is unwell?
Please let us know as soon as possible. For the safety of all dogs, we may need to reschedule.
How are bookings confirmed?
Bookings are confirmed once availability has been agreed and any required payment or deposit has been received.
What happens in bad weather?
Walks or visits may be adjusted or cancelled if conditions are unsafe.
Can I update my dog’s details?
Yes, please inform us of any changes to your dog’s health, behaviour, or routine.
Harbour Hounds – booking policy
Bookings are confirmed once availability has been agreed and any required payment or deposit has been received.
If you need to cancel or change a booking, please provide as much notice as possible. While we will always try to accommodate changes, availability cannot be guaranteed.
Please keep us updated on any changes to your dog’s health, behaviour, routine, or care needs.
If your dog becomes unwell, please inform us as soon as possible. For the safety and wellbeing of all dogs, services may need to be rescheduled.
Walks or stays may be adjusted or cancelled if weather or circumstances make it unsafe to proceed.